How to predict passengers’ needs

Air New Zealand Actually Considers Putting HoloLens on Flight Attendants

Air New Zealand is exploring how the Microsoft HoloLens can enhance its in-flight service, becoming the first airline to openly consider equipping its cabin crew with the augmented reality headset. In a newly published concept video, a flight attendant is provided with information ranging from a passenger’s allergies to the last time they had a drink just by looking at them. The holographic display also lists “emotion” that changes from “anxious” to “calm,” though it’s unclear how this feature works. ….[READ]